West Wickham

Cabinet 5 (Burton End) open for Superfast Broadband

The West Wratting 5 cabinet is now open for superfast broadband orders (FTTC). Residents connected to this cabinet should now be able to upgrade with their chosen Internet Service Provider (ISP).

To check if you are really connected, please go to https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx and enter your telephone number – no space.

If the page does not show your number as “Superfast Accepting Orders” don’t despair –  please email me with your contact details (phone number and address) and I’ll chase these up with Connecting Cambridgeshire. We need to establish which properties still do not have access to Superfast broadband – I know currently of three, so you will not be alone.

If you have any issues or questions, no matter how simple, please email or call me. I’ll be happy to help or provide advice. Hopefully it will be a smoother ride than we had with Cabinet 7.

Superfast broadband is being offered by more than 60 ISPs, giving a wealth of choice. Please do a little research or googling (e.g. “top ten uk FTTC ISPs”) before you order, if you have not already done so. The old adage “you get what you pay for” still holds true, and as previous experience has shown, nepotism won’t help avoid issues – everyone is in the same boat when it comes to BT-OpenReach.

FTTP / Cabinet 1 Update

While one resident is now receiving superfast broadband over FTTP, other residents are still experiencing issues and delays. Those residents who have passed their contact details onto Rachel Jeffrey (rachel.jeffery@parliament.uk) (working for Lucy Frazer) are in the process of having their issues resolved, and I understand that BT-OpenReach and Contractors engineers were on site on Wednesday 15th March to Friday 17th March to resolve some of these issues and progress their orders (and some), as well as contractors.  If you order Superfast broadband over FTTP and experience any issues or delays, please email Connecting Cambridgeshire at Connecting.Cambridgeshire@cambridgeshire.gov.uk (or Rachel Jeffrey) your contact details, as well as ISP, and permission for them/Lucy to act on your behalf.

Finally, it appears that some numbers previously showing FTTP as available are no longer doing so. If you are able to order a Superfast Broadband solution, please email me with your contact details (phone number and address) and I’ll chase these up with Connecting Cambridgeshire as above.

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