The West Wratting 5 cabinet is now open for superfast broadband orders (FTTC). Residents connected to this cabinet should now be able to upgrade with their chosen Internet Service Provider (ISP). To check if you are really connected, please go to https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx and enter your telephone number – no space. If the page does not show your number as “Superfast Accepting…

Cabinet 5 BT-OpenReach still have not commissioned nor opened cabinet 5 at Burton End for Superfast broadband orders and have been unresponsive to repeated requests for updated information by both Connecting Cambridgeshire and our MP’s office. After repeated delays, it was due to be opened “early March” for Superfast orders and is still due to be open imminently. FTTP / Cabinet 1…

These all appear to be from the cabinet designated West Wratting 1 and frankly has become another nightmare. ISPs and contract engineers on site are reporting missing fibre segments and outstanding engineering work and residents are reporting missed activation dates or cancelled installations – same as we had with the West Wratting 7 cabinet. Some numbers listed as having FTTP…

As many residents will appreciate, we had issues when Cabinet 7 went live in January. This was due to a BT-OpenReach half-job which they thought they could get away with by assuming less than 40% take up of SuperFast broadband in West Wickham. According to BT-OpenReach, these issues have now all been resolved, so those waiting for the dust to…

The DSL checker, https://www.dslchecker.bt.com/, is showing up some numbers in Burton End as available for FTTP orders from West Wratting Cabinet 1 (on the Common Road). If you would prefer FTTP (if given a choice) and you see a small green box mounted on a telephone pole opposite, confirm with the DSL checker that you are live and place your…

Some issues encountered with Superfast upgrade orders involving cabinet 7 have been resolved over the last two weeks, although there are still issues unresolved and new ones being reported. It appears BT-OpenReach and their contractors are slowly working through the problems with cabinet 7, so please be patient but please keep pushing and checking with your ISPs. Most ISPs are…

While a few residents have reported being successfully upgraded to FTTC in West Wickham over the last week, a great deal more have reported their FTTC upgrades have been indefinitely delayed. These reports can be summed up as follows: most residents who are experiencing delays have had at least two activation dates missed and are currently waiting for new activation…